Privacy Policy for Our Online Handmade Cosmetics Shop

Your privacy is incredibly important to us at our online handmade cosmetics shop. This policy explains how we collect, use, disclose, and protect your personal information when you visit and make purchases from our online platform. We are committed to safeguarding your data and conducting our business in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Information You Provide: This includes information you directly give us when you:
  • Create an account: Your name, email address, and password.
  • Place an order: Your name, billing address, shipping address, payment information (processed securely by third-party payment processors, we do not store full payment card details), email address, and phone number.
  • Contact customer service: Information you provide in your communications with us.
  • Subscribe to our newsletter: Your email address.
• Automatically Collected Information: When you access our online platform, we may automatically collect certain information about your device and browsing activity:
  • Log Data: Your IP address, browser type, operating system, referring pages, pages visited, and the dates/times of your visits.
  • Usage Data: Information about how you interact with our site, such as products viewed, items added to your cart, and your purchase history.
  • Device Information: Device type, unique device identifiers, and mobile network information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To process your orders and manage your account.
• To deliver the products you have purchased from us.
• To communicate with you about your orders, products, services, and promotional offers.
• To improve and personalize your shopping experience on our online platform.
• To analyze and understand how our online platform is used to enhance functionality and user satisfaction.
• To detect, prevent, and address technical issues or fraudulent activities.
• To send you marketing and promotional communications, if you have opted in to receive them.
• To comply with legal obligations.

3. Disclosure of Your Information

We do not sell your personal data. We may share your information with third parties only in the following situations:

• Service Providers: We engage trusted third-party companies and individuals to facilitate our service (e.g., payment processors, shipping companies, website hosting, analytics providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

The security of your data is paramount to us. We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, including to fulfill our legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your location, particularly under GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where our processing of your personal information relies on consent.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

7. Links to Other Websites

Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service is not intended for anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, your data, or any of your rights, please contact us at:

Our Handmade Cosmetics Shop
[Your Specific Street/Building Number], City Centre
Ontario, Canada